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Moog fulfills their warranty through their individual dealers. That means that in order to receive warranty support, you will have to refer back to the original dealer you purchased the part from. Be sure to check the dealer's warranty support before you buy the part to make sure that they will properly support the warranty. If a dealer will only refer you back to the manufacturer in order to receive warranty support, then you may not actually have any warranty at all.
Part of our warranty process includes reviewing evidence of the defect provided by the customer. This is easily accomplished by providing video or images of the defective part so our staff can verify the claim and move forward with the warranty process. This removes the necessity of shipping the part back to our facility at the customer's expense.
WARRANTY:
Moog Premium Steering Components carry a Limited Lifetime Warranty. Moog R-Series Control Arms, Hub Assemblies, and Knuckle Assemblies carry a 3 Year or 36,000 mile Warranty (whichever occurs first). Above warranties are based on customers who own a car, van, SUV or light truck (less than 8,000 lbs. or 3,625 kilograms).
Moog warranties their parts to be free of defects in materials and/or workmanship during these timeframes as measured from the date of purchase.
If a Moog part should fail due to materials or manufacturing defect while under warranty, we will provide a replacement of the part upon return of the defective part.
Wearable RUBBER parts are not covered under warranty (Dust boots, bushings, bump stops, etc.)
question_answer Customer Questions and Answers
- Question:
- Do I need to purchase qty 2 of part number sb353-rear-upper for my 1994 Nissan D21 Pickup 2WD?
- Answer:
- No, you will need to purchase qty 4 of part number sb353-rear-upper to complete both the left and right sides of your 1994 Nissan D21 Pickup 2WD.